If a company called Frontline Asset Strategies has contacted you, or if its name has shown up on your credit report, it is a legitimate collection agency.
This company isn’t specific about the types of debts or industries it collects for. Which means the possibilities are open.
Whatever the origin of the debt, it’s important to respond to any collection agency quickly.
First, the presence of a collection account on your credit report will have a negative effect on your credit score for up to seven years from when the account first went delinquent.
Second, if you fail to respond to a collection agency, they can submit your account for a judgment.
If they’re successful, you’ll be unable to negotiate the debt. Meanwhile, the company will legally be able to take more advanced collection measures.
This could include garnishing your wages, until the debt is paid in full.
In this guide, we’re going to provide strategies that will help you deal with Frontline Asset Strategies.
About Frontline Asset Strategies
Frontline Asset Strategies is headquartered in Roseville, Minnesota, in the Twin Cities area.
The company has been engaged in collection services since 2008.
They claim to be a “client consumer-centric” agency, working with integrity, providing transparency, and maintaining trust.
The information on file with the Better Business Bureau (see below) seems to confirm this may be one of the more consumer-friendly collection agencies in the industry.
Based on information from their website, the company may be open to ongoing payment plans. They indicate “recurring payments” as a payment option.
This will make it easier to deal with the company if you either have no money to pay the debt they claim you owe, or the debt is large and beyond your ability to pay immediately.
Frontline Asset Strategies does not indicate any specific industries for which they perform collections.
However, they describe themselves as a full-service collection agency, which means they may collect debts for a wide variety of industries.
If you are overwhelmed by dealing with negative entries on your credit report,
we suggest you ask a professional credit repair company for help.
Is Frontline Asset Strategies Legit?
Frontline Asset Strategies is a legitimate company that has a Better Business Bureau rating of A+, the highest rating on a scale of A+ to F.
The company has been BBB accredited since 2011.
Only 15 complaints have been filed with the BBB against Frontline Asset Strategies in the past three years, which is extremely low for a collection agency.
Frontline Asset Strategies responded to all of them, and four were resolved in the consumer’s favor.
Complaints seem to center around either an inability to contact the company or unsubstantiated debts.
Before You Deal with Frontline Asset Strategies
There are certain rules to keep in mind when you’re dealing with any collection agency, and that includes Frontline Asset Strategies.
Before we get into specific strategies for dealing with that agency, you first need to be familiar with the general rules for dealing with all collection agencies.
1. Don’t deal with collection agencies by phone
The reason is simple; all the advantages go to the collection agency when communication takes place by phone.
The agency can contact you at any time, harassing you and interfering with your life.
And while they’re calling you, the phone conversation will be recorded. Since you’ll be aware that’s taking place, it may have a negative effect on how you respond to the calls.
It’s human nature to behave differently when your conversation is being recorded, and that can favor the collection agency.
They can get you to provide additional information, as well as make promises you can’t keep.
If you do either, the collection agency’s position will be stronger and yours will be weaker.
But you hold a not-so-secret weapon when it comes to collection agency phone calls—you can demand contact by phone be halted in favor of written correspondence.
It’s your right under federal law to make this demand. And you should do it as soon as possible.
2. All contact with a collection agency should be in writing
Written correspondence sets a level playing field when you’re dealing with a collection agency.
The agency can’t contact you at will the way they do with phone calls. And since a letter represents legal evidence, the collection agency must be very careful not to violate federal law in the letter.
Each violation carries a penalty of up to $1,000. And this very well may be more than the collection agency is attempting to collect from you.
Written correspondence also enables you to better control the collection process. You’ll be able to avoid the nervous rambling that’s all but inevitable with recorded phone calls.
As well as giving out additional information or making promises you can’t keep.
Letters enable you to include only what’s absolutely necessary, and avoid any language that can get you in deeper trouble.
But perhaps most important, it will give you a paper trail of all communications with the collection agency.
This will help you to respond better to any request from the collection agency, as well as to keep your exchanges neatly organized.
By keeping your letters and their responses in a file folder, you’ll be able to reference exactly what’s going on at any point in the collection process.
And if necessary, that file filled with correspondence may be your best defense in a lawsuit.
Be sure any letters you send to a collection agency are sent by certified mail, return receipt requested. That will both prove you sent your letters, and that the collection agency received them.
3. Never promise to make a payment unless you’re willing and able to make it
This should probably be Rule #1, since it has great potential to put you at a big disadvantage.
Basically, if you promise to send payment to a collection agency—or even imply that you will—then fail to do so, the agency can bring a lawsuit against you.
This can be interpreted as a breach of contract since you are already in a business relationship with the collection agency. And all representations are potentially legally binding.
Our best advice is that you should never promise or imply you’ll send payment unless you have the funds available, and you fully intend to send them.
4. Familiarize yourself with your rights under federal law
The Fair Debt Collection Practices Act (FDCPA) provides consumers with certain protections from collection agency abuses.
You can learn these protections by reading the Debt Collection FAQs provided by the Federal Trade Commission (FTC).
Often, just asserting your rights under the FDCPA will get a collection agency to treat you better.
Get Legal Help in Dealing with Frontline Asset Strategies
After reading this far, we hope you can appreciate how time-consuming and stressful dealing with a collection agency can be.
You may not feel qualified to deal with Frontline Asset after reading these strategies. Or you may not be having any luck in the process.
If either is the case, we recommend working with a credit repair company. But if the situation gets ugly, you may need to hire an attorney.
If you do need legal representation, we recommend Lexington Law.
Credit law is what they specialize in, and they can often get a collection agency to behave better just by sending a letter.
And if your collection should turn into a lawsuit, you’ll have the best representation possible.
Specific Strategies for Dealing with Frontline Asset Strategies
The above rules cover the basics for dealing with any collection agency, and you should keep them in mind going forward.
Let’s get on to specific strategies for dealing with Frontline Asset Strategies.
1. Demand Frontline Asset Strategies Provide a Debt Validation Letter
The first order of business in dealing with any collection agency is to obtain a debt validation letter.
Not only is it required under federal law, but it provides the details of the collection, as well as your responsibility for the debt.
Frontline Asset Strategies should provide you with a copy of a debt validation letter early in the process. However, if they don’t, you should demand they do.
A debt validation letter will include all relevant information about a collection account.
That will include complete information about the debt itself.
Such as the name of the original creditor and when the account first went delinquent, as well as the specific information that connects you to the debt.
Once you receive this letter, review it for discrepancies. First, it may be a case of mistaken identity.
The collection agency may have you confused with someone else, perhaps someone with a similar name.
Look for inconsistencies in the name, address, and any other personal information the letter presents.
If you see anything that looks incorrect, provide documentation proving you’re not that person.
The same is true with the debt itself. Collection accounts are often the result of payments that either were not credited to your account or were misapplied to another account.
If you can provide documentation proving you made the payment, the collection agency should drop the case against you and remove the collection account from your credit reports.
2. Request a Goodwill Deletion
If a debt went into collection because of circumstances beyond your control, you may be able to use this strategy to have the account removed from your credit reports.
But in order for this strategy to have a chance to work, either the debt must already be paid in full, or you must be willing and able to pay it now.
Essentially, you’ll send Frontline Asset Strategies a goodwill letter requesting a goodwill deletion of the collection from your credit reports.
The letter should restate that the debt is paid (or you intend to pay in full), along with a compelling explanation of the circumstances that led to the account going into collection.
You’ll need to word this part of the letter carefully. Whether this strategy works or not will depend on how convincing your explanation is.
For example, if the reason the account is in collection was because of a business failure, a major medical event, or care for an ailing relative, the collection agency might be willing to remove the account from your credit reports.
Providing documentation supporting your claim will be critical to your request. If you have no supporting documentation, your request may be ignored.
3. Offer a Pay-for-Delete Agreement
As the name implies, this strategy involves your promise to pay the debt in full in exchange for Frontline Asset Strategies removing the collection account from your credit reports.
They may be motivated to accept this offer because it provides an opportunity for them to receive full payment of the debt quickly.
You start the process by sending Frontline Asset Strategies a pay-for-delete letter.
Basically, the letter will indicate your willingness to pay the debt in full in exchange for removal of the collection account.
If Frontline Asset Strategies agrees, ask them to confirm the arrangement in writing. Once you receive the letter, only then should you send payment.
But even if you do have written agreement from the company and send payment, they still may not remove the collection account from your credit reports.
Pay-for-delete is not a legally enforceable arrangement. If they fail to remove the collection accounts, you’ll have no legal recourse.
4. Demand Deletion if Frontline Asset Strategies Can’t Fully Validate the Debt
It’s very common for collection agencies to either produce an incomplete debt validation letter or fail to furnish one at all.
In either case, you’ll have the legal basis for demanding the collection account be dropped under federal law.
Even if the collection agency refuses to cooperate, you can open a dispute with the three major credit bureaus. They’ll investigate your claim within 30 days.
If Frontline Asset Strategies fails to provide complete debt validation, the credit bureaus will remove the collection account from your credit reports.
Unfortunately, the collection agency may continue to pursue collection of the debt against you.
If they do, it’s likely you’ll need to get legal representation to force them to comply with federal law. That’s not the way it should be, but collection agencies have a way of being relentless.
5. Settle the Debt for Less than the Full Amount Owed
Your main concern may be getting the collection agency out of your life. And you’re not terribly concerned with the damage the collection is doing on your credit report.
If so, settling the debt for less than the full amount is a way to do that for less money.
You’ll start the process by sending Frontline Asset Strategies a letter proposing to settle the account for a reduced amount.
We recommend your initial offer be 50% or less. That will give you plenty of room to bargain if Frontline Asset Strategies attempts to negotiate for a higher payoff amount.
Debt settlement is a common practice. So you shouldn’t be surprised if the collection agency counteroffers.
That counter will naturally be higher than your original offer. But you can use it as a starting point and continue to negotiate with the debt collector until a dollar amount is reached that will work for you.
Once that happens, insist Frontline Asset Strategies provides you with a letter confirming your agreement.
They must confirm they’ll accept the reduced amount in full satisfaction of the debt, they’ll end collection efforts against you, and they’ll report the account as paid with all three major credit bureaus.
Send no money until you receive the letter. If you send money before, the agency may accept it as partial payment, and then continue to pursue you for the balance.