Our review of Landmark Credit Repair (Landmark) has yielded a fair number of pros and cons for those considering their services to weigh.
When it comes to choosing a credit repair agency, customers have a seemingly endless list of choices. Landmark is unique in that they are a small company that has been positively recognized by the Better Business Bureau (BBB) — an achievement not many credit repair agencies can include on their resumes.
Here’s an in-depth look at Landmark: how the company started, how they work to help clients and a rundown of what people are saying about the company. We’ve also included what we like and don’t like about Landmark.
What We Like About Landmark Credit Repair
For a credit repair company, Landmark has some great positives. Not only does the company have accreditation, but they have some offers that can really help customers and a satisfaction guarantee.
They’re a small company, but still have some industry success to tout. Here’s what we like about Landmark Credit Repair.
1) Emphasis on Education
If you visit their site and are interested in talking to someone about opening an account, you can fill out a form for one of Landmark’s free guides on how to raise your credit score.
This is a smart approach: Instead of having a potential customer wait for someone to call them back, they can review the guide.
When it comes to the sales call, Landmark prefers to educate rather than pressure to make a sale. They believe in education-based sales, and try to find a program that’s best for the client.
2) Industry Recognition
Unlike many other credit repair companies, Landmark has more positive reviews than complaints (however, they do have negative reviews on other websites).
3) Customer Service and Account Options
Landmark allows customers to put their account on hold if they need a break or run into life problems.
They also emphasize building a relationship with their customers, and have monthly update calls with clients to stay on track with accounts.
4) Plan Around Goals
During the free consultation, a Landmark representative assesses a customer’s goals (buying house, car, job, etc.). The customer’s goals determines how Landmark approaches credit repair.
According to Landmark, building and using credit, restoration and settling debts can all have a different impact on your credit, and could impact how and when you can achieve your goals.
A Landmark representative will determine what approach to take to restore credit so customers can reach their goals.
What We Don’t Like About Landmark Credit Repair
Even though there are a lot of positives, there are still some areas where Landmark can improve how they provide their services to customers.
This is especially true when it comes to money and service guarantees. Here’s what we don’t like about Landmark Credit Repair.
1) Limited Guarantee
Landmark offers a 90-day satisfaction guarantee. If you are not satisfied within the first three months, you can get your money back for their service.
But they also say that it takes from three to eight months to see any results. This means you could wait up to eight months without seeing any results, but you wouldn’t be able to get your money back because the time limit for the guarantee would have passed.
2) Processing Fee Questions
One of the mentions in Landmark’s videos that we noticed was that they do not charge a high fee to set up. However, we noticed multiple reviewers who said they paid $249 to setup their account.
While it’s important to be critical when looking at reviews online, it’s telling that more than one review mentioned the same amount in the same context of setting up an account.
The Credit Repair Organizations Act is clear: credit repair companies cannot charge for services in advance. If Landmark does charge a fee to create an account, it’s essential that they be clear about what this charge is, what it’s for and when it’s paid.
Landmark Credit Repair Reviews
Many online reviews of Landmark are positive, but we would caution that there aren’t many online reviews for the company overall.
For the following, we looked at Landmark reviews on the website for the Better Business Bureau and Facebook.
Of the four complaints filed with the BBB about Landmark, two were resolved.
One customer who left a positive review with the BBB said Landmark was able to get his credit score raised by over 100 points:
“Landmark Credit Services helped me get many derogatory accounts off of my reports. They also taught me how to build and maintain my good credit. After all was said and done my score went from a 480 to a 720.”
Reviews also suggest that Landmark doesn’t just work to help clients with credit, they also provide education and help clients watch out for major issues, such as how to deal with creditor calls and identity theft.
One Facebook reviewer wrote:
“I have been working with this team since 2009. They have helped me help multiple customers in the car and in the housing business get loans during my sales career. The knowledge they were able to give to my customers to understand how credit worked is outstanding.”
When To Use Landmark Credit Repair
Landmark can be used for most credit issues, particularly if bad credit is getting in the way when applying for a job, a home loan, a new apartment or car.
Aside from a low credit score, other indications that it might be time to contact a credit repair agency would be getting high interest rates on a loan for a car, being turned down for the car you want and/or being refused an apartment or job.
Based on Landmark’s reviews, customers can expect to receive education on the best ways to manage credit, so if you have further questions about credit in general, Landmark may be the right company for you.
However, many credit repair companies offer education in addition to credit restoration. Before starting the process with any company, including Landmark, we recommend doing your research to find the best company for you.
What differentiates the company is their focus on values. The company has a weekly prayer meeting with staff, and they pray over their clients and cases. In addition, based on what we found the company offers customers the option to put their account on hold.
What Can Be Removed From Your Credit?
According to a Landmark video, items that can be disputed include:
Even though they say these items can be disputed in a credit report, that doesn’t mean they can be removed permanently if you sign up for Landmark’s services.
The U.S. government’s consumer site says that a company that promises to remove negative information regardless of whether or not that information is accurate is a sign that the company is operating a scam.
Each case is different, but when speaking to your representative make sure that you’re getting the information you need to make a decision about your credit report and score.
How Does Landmark Credit Repair Work to Repair My Credit?
Landmark’s program is a four step process that is designed to help customers repair their credit and learn how to manage credit moving forward.
According to Landmark, the first step of the process is to help customers ‘…build or utilize the credit [they] have better.’ This means helping customers get the right types of credit, such as secured cards.
The second step involves credit restoration, where representatives at Landmark speak to credit reporting agencies, collection agencies and creditors.
Third, Landmark provides customers guidance on settling debts. When it comes to paying off old debts, most people think paying off debts is a good thing.
Sometimes doing this leads to the account being labeled a “paid collection” or “charge off” and could cause a drop in credit score.
The last phase in the process is where Landmark provides consulting services — at this step Landmark looks for violations in a customer’s report and prepares their file as if it would be going to court.
Even though Landmark outlines what their process is for credit repair, legally they must outline “all the services to be provided” to you. Make sure you understand all this information before signing up for an account.
How Much Does Landmark Credit Repair Cost?
There isn’t much information about how much Landmark’s services will cost, but we did find some information in the complaints posted on BBB that could provide some clues.
Two complaints mentioned credit cards being charged $249. Though critical, both reviews mentioned that this fee was a processing fee.
Both reviews also mentioned that the monthly fee was around $90 (one review said $89, the other review said the monthly fee they were quoted was $90).
Considering that on average, Landmark’s program takes anywhere from three to eight months, the total cost of signing up with Landmark could be anywhere between $519 to $969.
What to Expect When Signing Up
As with other credit repair companies, opening an account with Landmark begins with getting one of their free consultations.
Consultation calls are not only a chance to review a potential customer’s credit report and score, they are essentially sales calls where an agent will try to convince a caller to sign up for services.
One of the reviews online mentioned that a customer was recorded saying that they agreed to be charged for Landmark’s services, and that they gave an agent their credit card number and information over the phone.
Part of the free consultation includes access to a guide on fifteen ways to raise credit scores. The Landmark website has a form you can fill out to get this guide, so if you don’t call their office but sign up to get the guide, someone from Landmark’s team will contact you for the free consultation.
What Results Can I Expect from Landmark Credit Repair?
The amount of time it takes to see results from Landmark will vary depending on how many accounts are listed on your credit report.
In a video outlining the company’s four pillar program, the founder Brad Young says that on average it takes 3 to 6 months for up to 10 accounts, and 4 to 8 months for 10 accounts or more.
In the same video, Brad says: “our system has been proven to yield a 60 to 100 percent success rate, on average.”
Based on reviews of the company, we would say this information appears to be consistent. A couple reviewers said they saw improvements in their credit after working with Landmark for a month.
Other positive reviews mentioned improved credit scores were obtained after working with Landmark for a year.
Who Is Landmark Credit Repair?
The business was opened in 2000, and is a small company led by a management team of four people. The company has strong ties to its community. The CEO Brad Young regularly speaks at church events and conferences.
When it comes to customer service, the company believes in taking a ‘three ingredient’ approach to treating customers as if they are a part of the family. The main ingredients to their recipe are love, respect and patience, but Brad says they’ll also add: “a firm hand when you get out of line!”
Who Owns Landmark Credit Repair?
Brad Young is Landmark Credit Repair’s CEO and Founder. He spent 15 years working for other credit repair companies, including two of the biggest companies in Texas, before starting Landmark in 2000.
Brad started Landmark because he was fed up with seeing customers pay a lot of money for credit repair, but getting poor customer service in return.
Brad often will help customers himself and has been featured on NBC discussing the importance of maintaining good credit:
Where Is Landmark Credit Repair Located?
Landmark is based out of Tyler, Texas, a city located about 100 miles from Dallas with a population of over 100,000.
The city is perhaps best known for being home to one of the largest churches in Texas, Green Acres Baptist Church.
Frequently Asked Questions
Does Landmark Credit Repair offer a guarantee?
Landmark offers a results guarantee: “If you don’t get results in 90 days, you get your money back” (according to the company’s CEO).
Some reviewers mentioned that after trying to get a resolution on their account, they gave up because they had not received a resolution to the issue by the time the 90 day period had passed.
Beyond 90 days, customers may need to be persistent in contacting the company if they are dissatisfied and want a refund.
Can deleted items reappear on my credit report after my credit is repaired by Landmark Credit Repair?
If Landmark has truly repaired your credit, no items should reappear on your report (unless an error has been made by a reporting agency or creditor).
But this is true of any credit repair or restoration process, even if you take steps to repair your credit yourself.
If you choose to hire a repair agency to restore your credit, make sure that they’ve given you all the information you need to track your progress.
How Long Does Landmark Credit Repair Take to Repair Your Credit?
Depending on how many items you have on your credit report, the process could take anywhere from three to eight months for Landmark to repair your credit.
According to Brad, cases with 10 accounts or less on their report can take from three to six months. Credit reports with more than 10 accounts can take up to eight months, again, on average.
These timelines are general guidelines. How long Landmark will take to repair your credit may vary, regardless of how many accounts you have on your report.
Is There a Couples, Family or Active Military Discount?
Based on our research, there are no discounts for couples, family or active military for joining Landmark Credit Repair.
If discounts or other perks are important to you, try researching other repair agencies and looking at what they have to offer.
Or if you want to sign up for Landmark’s services, consider asking your representative if you can have a discount for military service, or for signing up a family member or partner.
What Are Landmark Credit Repair’s Hours?
Landmark Credit Repair is open Monday to Friday from 9 a.m. to 7 p.m., and on Saturdays from 10 a.m. to 3 p.m.
What is Landmark Credit Repair’s Phone Number?
Office: (903) 581-4900
Toll Free: 1 (800) 905-5263
How do I cancel an Landmark Credit Repair membership?
Contact your Landmark representative to cancel your account. We’d also recommend sending the company an email so there’s a record of when you contacted them to end the service.